“Bought this as a gift, only to have a completely defective battery. Who wants to go through the hassle of taking a video of a dead battery, and all of the other steps required by the customer service after spending that much money?”
Hi there, thank you for sharing your experience.
We’re very sorry for the frustration this caused, especially since the item was purchased as a gift. We understand how disappointing it is. While our troubleshooting steps are meant to help identify the problem as quickly and accurately as possible, we recognize that the process can feel inconvenient. Your feedback has been noted, and our customer service team is ready to assist in resolving this as smoothly as possible. We appreciate you taking the time to let us know how you feel.Thanks for your patience.
