Hi Vicky, thanks for sharing your feedback. We understand how disappointing it can be when the warmth doesn’t meet your expectations. Heating performance can vary based on factors like heat setting, environment, and what’s worn underneath. If you’d like, our customer service team would be happy to help check things with you and offer guidance. We appreciate you taking the time to let us know.
“Bought this for my son as a Christmas present. He tried it on and opened and closed both zipper pockets. One of the zippers came completely off. The zipper itself feels a bit more plastic compared to the other three Ororo vest/jackets we have.”
Hi there, thank you for sharing your experience.
We’re sorry to hear about the zipper issue, especially since this was a Christmas gift for your son. That’s certainly not what we want you to experience. Our customer service team would be glad to help review this and assist with next steps. Please feel free to reach out to them with your order details so they can take care of it for you. We appreciate you letting us know. Thanks for your understanding.
Hi Jeff, thank you for your feedback.
We’re glad to hear you like the jacket, and we appreciate you sharing your sizing tip. Thank you for taking the time to leave a review.
