“I bought this for my husband for a Christmas present and he loves it. We have recommended the company to families. They seemed very excited and were going to purchase items as well. The customer service team was exceptionally responsive, helpful, and thorough. I would like to highlight Cedric, he was kind, respectful, and very helpful with my exchange. Quick turnaround with delivering. These are awesome products. Keep up the great customer service quality. I have no affiliation to this company or product. Just a happy, satisfied customer.”
“Love the fit, super comfortable, high quality materials. Battery is terrible. Wore the jacket all day and used the heat 3 times for about 15-20 minutes each time. Tried to use the heat a fourth time, early evening, and it was dead. I understand now why the company pushes hard to purchase a backup battery or an upgraded battery.
Thom C”
Hi Thomas, thank you for sharing your experience with us. We’re glad to hear you love the fit, comfort, and materials of the jacket, and we’re sorry that the battery performance didn’t meet your expectations. Battery runtime can vary depending on the heat setting, environment, and usage conditions. We recommend reaching out to our customer support team at support@ororowear.com, as they can review your situation and assist further. Thanks for your understanding and for choosing ororo.
“I purchased my husband the heated jacket for Christmas and he loved it, so I purchased my brother a heated jacket also. They both couldn't believe how warm and comfortable the jacket was. About 2 years ago I bought a heated jacket and also a vest, I love mine.”
Hi Christopher, thank you for sharing your feedback. We’re glad to hear the jacket fits great and that you’re enjoying the warmth, quality, and comfort. We also appreciate your suggestion about adding a bottom zipper for extra flexibility when sitting or driving—this feedback has been shared with our product team for consideration. Thank you for your kind words and support!
