“My husband really likes his jacket but I was so disappointed that the box was delivered with a big sign on the outside, "Heated Apparel" (or something like that.) I was trying to surprise him for Christmas but he saw the box so that was ruined. Maybe think about that when shipping right before the holidays.”
Hi Diane, thank you for letting us know. We’re sorry for the frustration this has caused. Our customer service team is already following up on your request and will be in touch as soon as possible. We appreciate your patience while this is being addressed. Thanks for your patience.
