“Probably a great jacket, but we will never know. Second time the wrong item has been delivered. Picture and description online does not match item delivered.”
Hi Ryan, thank you for sharing your experience.
We’re sorry to hear about the continued frustration and understand how disappointing it is to receive an item that doesn’t match your expectations, especially after already going through a replacement process. Our customer service team is following up to review the situation and assist with next steps. We appreciate you taking the time to let us know how you’re feeling and thank you for your patience while this is addressed.
“My jacket was purchased as a birthday gift from my boyfriend 4 years ago. 4 years later I am still using it and working like it is brand new. I live in Louisiana and yes it does get really cold during the winter. Last year we actually had snow. I myself am from Upstate NY. I wished I would have had this jacket living there. This jacket has kept me very warm and I love it. 2 years later I bought my boyfriend one for Christmas. This year we bought his bother and best friend one.”
