“I placed my order on November 21. My order is lost. UPS says they never received the package. I am going to try to order again on Cyber Monday as this is cheaper. I have tried a friends and love the product but need to work on package transport to ensure timely delivery”
Hi Justin, we’re truly sorry for the inconvenience you experienced with the delivery — that’s definitely not the experience we want for our customers. We’ll share your feedback with our logistics team to help improve shipping efficiency and coordination in the future. Our logistics team will also continue to monitor the shipment on our end and communicate with the carrier. Thank you for your understanding.
“I had an extremely frustrating and disappointing experience. I entered one address, but the order was sent to another. The company claimed my credit card was set to the wrong billing address, yet my bank confirmed the charge would never have gone through if that were true. To make matters worse, the company somehow enrolled me in a “Stop Pay” service I never authorized. Since then, I’ve been receiving verification code messages for fraudulent payment attempts. I can’t even close the account because I didn’t create it and don’t have the password. The entire situation has been a complete mess and a serious concern for security and customer protection. I never got the package. They wanted me to pay for this to be resolved, and the prices on the email they invoiced me is different than actual website link they sent me to pay for it. The entire situation has been a complete mess and a serious concern for security and customer protection.”
Hi there, we’re truly sorry to hear about your frustrating experience and we completely understand your concerns regarding security. Please rest assured that ororo does not enroll customers in any third-party services, nor do we create accounts or authorize charges without permission. We take customer privacy and data security very seriously, and we appreciate you bringing this to our attention.
Regarding the order delivery issue caused by the wrong address, reshipping with postage is our preferred resolution, and our customer service team has already been in contact with you to offer assistance. Please feel free to continue the conversation with our customer support team so we can work toward a solution that meets your expectations. Thank you for your patience.
