Hi Therese, thank you for letting us know.
We’re sorry for the inconvenience. Our customer service team is already following up on this and will assist you as soon as possible. Thank you for your patience.
“Did not receive any “mini 5k” battery with heated vest and still haven’t heard back from the company as these are Christmas gifts they aren’t very useful without the battery pack.”
Hi Taylor, we’re sorry to hear about this experience, especially with the items intended as Christmas gifts. Our customer service team is currently following up on your case and working to assist you. Thank you for your patience and for bringing this to our attention.
“Husband thoroughly enjoys the warmth it provides. We had ordered the Large but returned for XL , for layering. Customer service and return were flawless.”
“Definitely recommend this purchase. Exactly what I wanted Fits well and performs well! And…..I so appreciate the help I received from Customer Service. Courteous, responsive and efficient!!!”
