Hi William, thank you for your feedback. We have forwarded your feedback to our product team for further improvements. Upon checking, the item you purchased is the final sale item, which is not eligible for returns or exchanges. Here is the policy for your review - https://www.ororowear.com/pages/returns-exchanges
Please feel free to contact us at support@ororowear.com if you need any assistance.
“So far so good,
I received my heated vest and it works as described.
I’ve used it a couple times.
I’m curious to see how long the battery lasts and how it holds through time”
