“I purchased this heated vest as a Christmas gift for my husband. It didn’t work. He never wore it because it was defective, cheap materials or maybe the item had refunded item. When I reached out to customer service for Help, I was given two links that I could reference for their nonrefundable item policy. I would never recommend this product to anyone.”
Hi, Sueko. Thank you for your review. Please kindly note that final-sale items are not eligible for return or exchange. However, please rest assured that our products come with warranty service. If you need any further assistance, please feel free to reach out to us at support@ororowear.com. We would be more than happy to help.
“It's highway robbery that you do not allow returns with price I paid for this item. My mistake not reading thoroughly the return policy, but in all my life I would never order a $100+ Christmas gift that could not be returned. Final sale to me means "sale price coming to an end for the Holiday. I will make sure to tell everyone I know to be weary of ordering from you because of this unethical treatment. You should be ashamed of yourselves!”
Hi, Jayne. Thank you for your review. Please kindly note that final-sale items are not eligible for return or exchange. However, please rest assured that our products come with warranty service. If you need any further assistance, please feel free to reach out to us at support@ororowear.com. We would be more than happy to help.
“My husband loved his vest! It is a quality, normal weight material. I was a bit worried before purchasing because we bought a heating vest from a different brand a few years ago and it felt and looked weird, like a space blanket or something similar to that. This vest could be mistaken for a Columbia or a RL Chaps vest. It warms nicely and I would say fit is on the small size. We sized up one size and it fits beautifully. Great purchase, especially on sale!!”
“I bought this for my 75 year old dad who has Raynaud's to wear to my kids' hockey games. He not only wears it there, but everywhere he goes. This vest was the best Christmas present I bought this year.”
Hi, Douglas. Thank you for your review. Please understand that individual sensitivity to temperature varies, and some may require higher warmth levels to feel comfortable. While our apparel may be functioning correctly, personal preferences and external factors can influence the perceived warmth. If you have any other questions, please feel free to reach out to support@ororowear.com. We’d be happy to assist you.
