“This vest was recommended by a friend and didn’t disappoint. Well made and easy to use this is very comfortable. These run a bit large so order the smaller size if in between. I am a large Patagonia vest but a medium for this. Great customer service! They changed out the vest for the medium for the large quickly and without cost to me. Highly recommend this company.”
Hi Steve, thank you for your wonderful feedback! We’re glad to hear the vest is comfortable, well-made, and easy to use. We also appreciate you sharing the sizing tip, and we’re happy our team could help with the exchange quickly. Thanks for choosing ororo.
“Bought this as a christmas gift for my husband and he really likes it. He especially likes the automatic temp control feature. I accidentally ordered the wrong size, exchanging it was easy and arrived quickly.”
Hi Danielle, thank you so much for your kind review! We’re so happy to hear your husband really likes it, and we’re glad the exchange process was easy and quick. Thanks for choosing ororo.
“horrible, fit, and design, the neck area is too large, not snug at all. The waist is twice the size of the chest, On/off button crooked, wanted to return vest, but got rejected due to an unbeknownst final sale that I thought was a literal sale, until I emailed them they them offered me only a store credit with a 20% restocking fee also less a shipping refund, I go to the main site thinking I’m getting a quality product and quality customer service that did not happen, so guess who just lost the customer out of principal.”
Hi John, I’m truly sorry to hear about your experience — that’s not the experience we want for you. Our customer service team is already following up on your case to help sort this out and make sure you receive proper support. Thank you for sharing your feedback with us — we’ll use it to improve both our products and policies moving forward.
“I picked up the Men's Heated Fleece Vest - I like it. A couple of years ago I purchased a heated vest for the wife. Well it was finally time for me to get one for myself. Enjoy it to the max.
Also picked up Twin Cities 3-in-1 heated Gloves. I followed the sizing chart. My only suggestion is get one size larger. I'm not a big guy and ordered the M size. Not really a good fit for me. Luckily they fit the wife very nicely. So I'm going to order the large.
Love the warmth . . . keep warm my friends”
Hi Steven, thanks so much for sharing your experience! We’re glad you’re enjoying the Men's Heated Fleece Vest and that the Twin Cities heated gloves are warming things up—great tip about sizing, we’ll pass that along to our product team. Warm regards and happy toasty days ahead!
