“This is my fourth product purchased. Like all ORORO Heated gear it is well made and works as advertised. I have 2 complaints. First would be the strict return policy on sizing. What I have large and medium products from the same company. If you can’t get your sizing accurate, then you shall have no business imposing a return policy that often does not let one return the product because of sizing. My biggest complaint is the location of the control button on two of my items, when you put the control button outside the jacket, it is like a strobe light at night. It’s annoying. I don’t see why you can’t put the control inside the lower ham or even inside the chest area. I’ve asked three different customer representatives about this and they’ve all told me that that is a big complaint with people. Start listening to your customers, design more gear with hidden control button buttons. Best runs slightly large, despite description saying fitted.”
Hi Jay, thank you for your continued support and for taking the time to share your detailed feedback. We truly appreciate your suggestions and will take them into consideration as we continue to improve our products and designs. Thanks for your support.
“Bill was always cold - in the house - in the garage - in the yard, etc. So, his clever wife bought this heated vest and life is good. Its such nice quality and looks so good on. The fabric is upscale and the heat is placed well on the body. Bill is a happy boy.”
Hi Robyn, thanks so much for sharing your experience! We’re thrilled to hear Bill stays warm and that the vest looks and feels great. If you ever need help or have any questions, we’re here for you.
