Hi Michael, thank you for your review. It is noticed that the item you ordered is an open-box product. As a reminder, when purchasing this Open-Box/Final Sale item, you agreed to our final-sale policy, meaning it cannot be returned or exchanged. This policy is clearly noted on the purchase page of each Open-Box/Final Sale item. Please feel free to contact us at support@ororowear.com if you need any assistance.
“I have ordered several open box items form Ororo and they arrive in like new condition.
The customer service is excellent and the product arrives on time or early.
I absolutely love the product and the warmth on cold days and when ice fishing!
Cannot beat the price or quality!”
