“My review so far would be that the shipping was timely and packaging was great. The sizes run very large so my large is far too big for me (I’m 6’1” and 190lbs)
The returns/exchange process sucks. You have to wait for an approved return then a packing slip, then you need to print it out and then tape it to the packaging then ship. Wait until they get the shipment, then they’ll send out a new one? So basically as customers in order to get good customer service and a tolerable return/exchange experience: do not do any exchange at all! Simply do a return. And a new order of the correct item, this way you don’t need to wait weeks to get the item you want.
Ororo needs to do better with this. There should be approved places to make drop offs (like Amazon does) which would save the customer the process of printing a label (who even has a printer anymore?) then waiting weeks for the product. I may not even want this product anymore weeks from now. It’s just a really stupid and archaic way to conduct returns and exchanges. There’s no justification for it either, keep trying.”
Hi Michael, thank you for taking the time to share such detailed feedback. We’re sorry to hear that the sizing and return experience haven’t met your expectations. We understand how important a smooth process is, and we truly appreciate you letting us know your thoughts. Your comments have been shared with our team as we continue working to improve both our sizing and the overall return experience. Thanks for your patience!
“Has been my go to since it started getting colder. Definitely makes 30F and below much more tolerable.
Only knocks are the fit - I typically wear a L and this is overly boxy (length is ok though). Also, I’ve not worn it for any type of rugged activity nor have I washed it yet and it’s some of the white insulation is starting to pull through the outer layer.
All that said, I would still recommend and will likely consider buying again as the heat feature is more than worth it. Hopefully the design and construction improves.”
Hi there, thanks so much for taking the time to share your experience — we’re really glad to hear the vest has been keeping you comfortable in those colder temperatures. And thank you as well for pointing out the fit concerns and the insulation; that’s definitely not the experience we want for you. We’ll make sure to pass your feedback along to our product development team so they can continue improving the design and construction. We truly appreciate your honest review and your recommendation.
“I like everything about the product except for the amount of heat it provides. I expected more. I’ve been wearing it in 40 degree weather under a jacket and I just don’t feel the heat. Plus, the battery seems to die pretty fast.
I will give it a couple more weeks just in case it’s user error”
Hi Frankie, we’re really sorry to hear the vest didn’t deliver the warmth you expected. Heating performance can vary depending on outdoor temperature, layering, and individual sensitivity to heat. If you experience any issues while using it, please don’t hesitate to reach out to us at support@ororowear.com — our customer service team will be happy to help troubleshoot and ensure your vest is working properly.
“LOVE this vest, it fits well under a jacket and the low setting keeps me more than warm. I work in freezing cold event spaces and this vest fits right in!”
“Love this and is my 3rd vest. Bought black as an alternate to the blue for outerwear. Love the 5 area heat: neck and back; LOVE the pocket heat. Battery life good and washes well.
Don’t like the white logo. And would prefer more subdued light on power button.
Would buy again.”
“t's a little early on to say how this vest is going to work out. A lot will depend on battery life. While I'm not feeling a good deal of heat on the back, the neck part warms up nicely and does a good job. This was a gift so don't know the cost and can't compare on cost vs. quality or dependability. Again, we'll see how it holds up in the months to come.”
