“We had issues with inital battery charging, customer support was OUTSTANDING in helping sort that issue out.
From the product description: "Hey there cold-handed folks, say goodbye to numb fingers and hello to cozy warmth with our "Buffalo" Heated Gloves 2.0! These gloves are the real deal when it comes to keeping your hands toasty in wet conditions."
We did not find this to be the case. Preheated for 5 minutes then out into 10°F weather for barn chores. No heat in the fingers and teh gloves are thin enough that my wifes hands got cold.
The battery pack is on the inside of the cuff and makes contact with the wrist right where the tendons are least protected. When the wrist is flexed, the battery digs into the underside of your wrist. If you have to grab anything such as a shovel, a rake or wheel barow handle the battery stabs right into the wrist tendon.
The gloves are thin enough that they are definately not useable as COLD weather gloves without the battery.
They do seem well made and might work well for application where your wrist does not flex much.”
Hi David, thank you for taking the time to share such detailed and thoughtful feedback.
We’re sorry to hear that the gloves didn’t meet your expectations for barn chores, especially in very cold conditions. Your comments about finger warmth, material thickness, and battery location have been carefully noted and shared with our product team for review.
We do appreciate you highlighting the positive experience you had with customer support, and we’re grateful for your balanced and honest perspective. Feedback like yours is extremely valuable as we continue refining our designs and improving clarity in product descriptions. Thank you again for taking the time to let us know about your experience.
Hi Mary, thank you for sharing your experience.
We’re sorry to hear that the gloves stopped working after a short time. While some items may not be eligible for return, the gloves and batteries are still covered under our warranty. If they’re not functioning as expected, our customer service team can help check and assist with next steps.
Please reach out to our support team with your order details so they can help look into this for you. We appreciate you letting us know. Thanks for your understanding.
Hi Larry, thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience. Your comments regarding the fit have been noted and shared for future consideration. Thanks for your patience.
