Hi Bob, thank you for sharing your feedback. We understand how frustrating this can be, and we’re sorry to hear your experience. Please visit our troubleshooting page here: https://www.ororowear.com/pages/troubleshooting
If you still need help, please feel free to reach out to our customer service team and we’ll be happy to assist you. Thanks for your patience.
“Received batteries, but this is the second time I did NOT receive the cord to charge the batteries. The batteries do not heat the glove's fingers. The batteries do not hold the charge for outdoor environment.”
Hi Cathy, thank you for sharing your feedback. We’re sorry to hear the gloves didn’t meet your expectations and we appreciate you taking the time to let us know. Your comments have been noted and shared with our team. Thanks for your patience.
Hi Jared. I’m sorry to hear the fit felt a bit snug for you. We really appreciate you pointing this out, and we’ll make sure your comments are passed along to our product development team as we continue refining our designs. Thanks again for taking the time to let us know.
Hi Adam, thank you for your review. We have forwarded your feedback to our product team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance.
“I used the on line measuring calibration for these gloves and I came out as a medium. However there is no room in the gloves to flex my hands and they could be considered tight. This is the third item I have purchased and all three items were on the small side. So adjust accordingly.”
“I principally purchased these for winter bike rides over the Williamsburg Bridge &, while they don't actually keep my hands *warm*, they do prevent them from being exceedingly cold. They are quite bulky, so dexterity is limited, but I'm hoping it might increase with wear, as they loosen up. Additionally, they are quite difficult to put on—especially the second one—probably due to the lack of dexterity.”
Hi Yiannis, thank you for your review. We have forwarded your feedback to our product team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)
