Hi Robert, thank you for the 4-star review! It's completely normal for the batteries to take some time for their first full charge. If you have any further questions, please check the link: https://help.ororowear.com/category/ys5xog31xm-batteries
We hope they keep you warm when the weather cools down!
“one of the batterys does not work and will not charge. I understand it is an "open-box" but it said everything was tested and works properly. Only 1 battery is good.”
Hi David, we’re so sorry to hear that one of the batteries isn’t charging — we completely understand how frustrating that can be. Our customer service team will contact you soon to help troubleshoot the issue and find the best solution for you.
