Hi Teeraporn, thank you for your kind words!
We’re glad to hear the gloves fit perfectly and are working as designed. We also appreciate your positive feedback about our customer service. Thank you for your support and for taking the time to leave a review.
Hi there, we’re really sorry to hear that the battery pack placement feels uncomfortable. The location is chosen to balance weight and heating performance, but comfort matters, and your input is truly valuable. I’ll make sure your comment is passed along to our product development team as we continue refining our designs. Thank you for giving ororo a try!
“Received the gloves and one of the batteries is a complete dud. I'm working with customer service to return it and get a new one. While I appreciate that, it doesn't make me feel very confident in the product.”
Hi there, we’re really sorry about the battery issue — we completely understand how that could affect your confidence in the product. We’re glad to hear our customer service team is already assisting you, and we hope your gloves will bring you the warmth and comfort you expected.
“I'm glad I got these gloves on sale, because they're not even worth the sale price. They don't get very warm, so wearing the liners by themselves is ineffective, but if you want to have any function in your hands whatsoever, you can't wear the outer glove layer. They're weirdly sized, way larger than the liners which fit fairly well, and very stiff. I don't think I could even grip a water bottle to drink from it with them on, let alone do anything you would want to offer these gloves for. Very poor design that renders both layers nearly useless. The only reason it gets two stars is because it did turn on and I could detect minimal heat.”
Hi there, thank you for your review. We have forwarded your feedback to our product team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help.
