Hi Gail, thank you for your feedback. We’re sorry the XXL was out of stock when you wanted to exchange. We appreciate your patience, and you can subscribe to our emails to get updates on restocks. Thanks for choosing ororo.
“Seem to be pretty well made and look nice. I've never had heated gloves before, so I didn't know what to expect. Unfortunately, my first pair were open box. Too small, but they're mine now. The gloves I got my fiancee also have sizing problems. More importantly, mine don't seem to be very heated. On high I can't even tell if they are on. I haven't had them on out in the cold yet. Just wearing them in the house trying to stretch them out. Maybe my expectations were too high”
Hi Manuel, thank you for your review. Sorry for the unhappy shopping experience. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)
“The glove I received are marked as XL but fit more like large. I can barely get my hand into it. I am not going to return these because it’s close enough, but I was disappointed in the sizing.”
Hi Jeff, thank you for your review. We have forwarded your feedback to our product team for further improvements. Please feel free to contact us at support team at support@ororowear.com if you need any assistance. We are always here to help :)
“Gloves run small. I wear XL or size 10 in every glove but these are too small in girth and wrist transition needs to be longer. It breaks on my wrist rather than just below it. Also, one of the battery’s micro usb was jammed so far down in the access port that I couldn’t attach the charging cord making that battery and one glove totally useless. No more open box purchases because it appears they do not check if they actually function before shipping out to unknowing customers at a discount.”
Hi, Stephan. Thank you for your review. Please rest assured that our product comes with warranty service. Our support team will contact you shortly to assist you further. Thank you for your patience.
“I already had a set of Calgary gloves so I knew they were great. I was actually just planning on getting a second set of batteries, I saw the open box sale and got gloves with the batteries. Very happy with the upgrades on the 2.0 version.”
