Hi, Lynnette. Thank you for your review. Please rest assured that our product comes with warranty service. Our support team will contact you shortly to assist you further. Thank you for your patience.
“Bought as gift for teen daughter. The fingers are a bit long for her but that doesn’t seem to bother her. She loves that they are slim, heat up quickly, work with her phone and last a long time between charges.”
“They are so flexible that I can do almost everything with them on. My hands get cold in the winter, so I even use them in the house. And I wear them to get frozen foods out of the coolers at the grocery stores. They work in cold environments if I am not outside too long.
The one problem is, even for the heavy gloves, like the Calgary, the instructions say, "Do not soak the gloves in water thoroughly. Wash one side at a time." And "Hand wash with cold water." In time the insides of them will get dirty. Just the nature of things. Ones from another manufacturer said that theirs could be machine washed.”
“I was as very excited to receive my heated gloves as I had high hopes that they would keep my hands toasty warm on my walks. I have used them a few times now and although I keep them on the highest setting while I am out my hands still get cold. I don’t think this should be happening and am now wondering if they are faulty. Could some one please contact me about this issue. Thanks”
Hi, June. Thank you for your review. We see our customer support team is already assisting you, and we’ll make sure to help resolve this. Let us know if there's anything else.
“I have purchased products from this before and had no issues. But when the gloves arrived im not sure if the glove is having the issue or the battery but one of the gloves does not work properly.”
Hi, Alan. Thank you for your review. We understand that our glove size didn't meet your expectations and we will forward your feedback to our team. If you need further assistance, feel free to contact support@ororowear.com. We're happy to help.
“Bought these for a ski trip to Banff, Canada. Also purchased shell gloves in Large. Glad I sized up for shell gloves as it was still a tight fit with the liners. Worked pretty well for first few hours but charge ran out about halfway through ski day so ended up needing to bring other gloves and disposable heat packs, which meant carrying extra gear around to last through the day.”
“I will happily change this review but so far I am disappointed. I had a cheaper Chinese knock-off that lasted longer than these. I bought these expecting a long life span. It's just a battery issue, the gloves seem fine. Ororo, respond to my requests (multiple) for help and I'm happy to change this review.”
Hi there, thanks for the review. We see our customer support team is already assisting you, and we’ll make sure to help you further. Let us know if there's anything else.
