Hi there, thank you for sharing your feedback. We understand how disappointing this can be, especially when reliable warmth is important for you. Battery runtime can vary depending on the heat setting, environment, and usage conditions, and higher settings will naturally use more power. Please feel free to contact our customer service team so they can help look into this and assist further. Thanks for your understanding.
“Apparently I have very small hands because even the small size feels a bit large. These liners definitely keep hands warm. But the battery pack on the inside wrist is bulky and awkward, and the slightly large size means I have to take the liners off to do anything because there is too much fabric at the fingertips. The glove shells made the the whole business even more awkward and mittens definitely keep things warm but the whole package is huge and really immobilizing. Really wanted to like these but am now hoping to return them.”
Hi Lisa, thank you for sharing your feedback. We understand how disappointing this can be, and we really appreciate you giving them a try. If you’d like, our customer service team would be happy to review your order and help check return options with you. Thanks for your understanding.
“These are comfortable and warm. Without a shell in cold weather, the battery can't last. Unfortunately the matching shell of the same size does not fit over the liner.”
Hi Dennis, thanks for sharing this additional feedback. We understand how disappointing it can be when the liner works well on its own but the matching shell doesn’t fit as expected. Your experience and comments are appreciated, and we’ll continue working to improve sizing guidance and overall compatibility. Thank you for taking the time to share your perspective.
