Hi Louise, thanks for sharing your experience. We understand how frustrating this must be. Our customer service team is already following up on your case and assisting further. We appreciate your patience while this is being reviewed.
“I ski approximately 50 days per year and am a certified ski instructor. These gloves could be great with some changes. As is, they don’t work for skiing for me. The heat is great, the full leather is nice! The cuffs/gauntlet are way too small to fit over the cuffs of my ski coat. The sizing is also off, I usually wear a large and should have ordered an extra large. Disappointing product that I was very excited to try.”
Hi there, thank you for your review. If there is anything we can help with, please feel free to reach out to support@ororowear.com. We’d be happy to assist you.
“A little snug at first yet, perfect after just one use. Had the batteries on medium with the wind chill around 15F. you could feel the cold wind but my fingers never got cold or hot. Just right!”
