“Love the gloves. The quality seems better than anything else ive ever had. I am however disappointed with the sizing chart. I measured my had, according to the chart, and ordered a size larger than the chart indicated. The glove should be on the looser side of a fit but it is very tight and barely fits in my hand. When the battery is in, its too too tight on my wrist. Love the product, and hopefully they will let me exchange for a larger size”
Hi Michael, thank you for your feedback. We’re glad to hear you love the gloves and the quality. We’re sorry the fit didn’t meet your expectations, and we appreciate your note about the sizing chart—your comments will be shared with our team for review and improvement. Our customer service team is actively working to get this resolved with you. Thanks for your patience and for choosing ororo.
“These gloves to do not kepp your fingers warm. Palm area is fine but not enough heat gets to your finger tips. I guess that's why they were on final sale. Battery life also not great. I tried to return but was not allowed. THis comoany does not stand behind their product. I woudln't buy anything from them.”
Hi Paul, thank you for sharing your experience with us. We’re sorry to hear that this product didn’t meet your expectations and that it left you feeling disappointed. Warmth perception can vary depending on the heat setting, environment, and usage conditions. We recommend reaching out to our customer support team at support@ororowear.com
, as they’re best positioned to review your situation and assist further. Thanks for your patience and for taking the time to provide your feedback.
“The cuff on the gloves are too small to fit over a ski jacket and with the battery size & placement they will not fit under. For me they are useless and I will send them back.”
