Hi Lisa, thank you for your feedback. We’re sorry it didn’t meet your expectations. We truly appreciate you taking the time to share your experience, and we’ll continue working to improve our products. Thanks for your understanding.
“The product description and an answered question said to order the same size shell as liner to wear them together. The liner fits fine, and the shell alone fits fine. Unfortunately the shell will not fit over the liner, I can't get my hand in at all. This product says no returns or exchanges. Now I have a liner with no cover and no way to fix it.”
Hi Dennis, thanks for sharing your experience. We understand how frustrating and disappointing this must be, especially after following the sizing guidance and finding that the shell won’t fit over the liner as expected. Since this item is eligible for return or exchange, we recommend reaching out to our customer service team so they can review your order details and help explore available options. We appreciate you taking the time to let us know and are here to help get this sorted out.
“I woke up one morning almost two years ago, unable to get out of bed. For several years leading up to that frightening morning, I experienced roaming joint pain, shoulder/neck/arm pain, fatigue, and worsening Raynaud’s disease, resulting in ulcered fingers and not being able to use my hands, early-stage gangrene. I am an artist…
After several years of misdiagnoses, I was finally diagnosed with Lupus, Severe Raynaud’s disease… all precipitated by Lyme disease. It was a relief to find out! One of the first things my rheumatologist had me do was order heated gloves and clothing. She asked me to do that right then and there in her office. My Ororo heated fleece vest is my new best friend. My Ororo heated gloves have protected my hands and helped them heal, too. Both performed beautifully when I attended a February conference in cold NYC.
My hands have healed, I am hiking, and am as mobile as ever due to targeted treatments and my amazing Ororo clothing. I am very grateful for your quality heated outerwear and will be a loyal customer for years to come.”
“First I bought my husband a pair of Large heated liner gloves and a Large shell glove. He really liked them, but the shell glove won't go over the heated liner. So, he wanted to keep the shell to wear separately (when not as cold out) and get a pair of XL Shell gloves to go over the heated liner. Now he has that and is set for the winter for years to come. I don't believe I will ever hear him complain about cold hands and gloves that don't fit again!”
