“Received my item . Everything was professionally packaged , clear user guide , followed all the instructions to charge the battery til it was full, pushed the pre heat button and then was disappoined . It says its five zones , the user manual actually shows three zones , but alas my hoodie is listed as five zones . It was not garnering heat from five zones just two zones . I shut it down . Let it sit for an hour . Tried again same result . For the price I paid for this it should work as advertised but it does not and i'll be looking to return the item for a full refund or an exchange for one that works as it should . A friend of mine has one , and I tried his on in colder weather a few weeks ago and it was great which prompted my purchase , but will ultimately cause my return for it not functioning the same .”
Hi Jeffrey, we’re sorry the hoodie didn’t perform as expected, especially after you carefully followed the charging and preheating instructions. We understand your disappointment and appreciate you pointing out the discrepancy you noticed between the product listing and user manual. We’re glad our customer service team is already assisting you with this issue. Your feedback is valuable to us, and we’ll continue working to improve our product quality and ensure our product information is clear and accurate.
