“I purchased an open box item as I have 4 mini 5K batteries. The quality of the jacket is great. Love the color turtle. Ororo customer service is great. I was unable to get my first jacket to use with any of my MINI 5K BATTERY (4800 MAH}batteries. The jacket is rated to work with these battteries. Orro sent me a second jacket and it is the same issue my Mini 5K batteries don't work either. I chose Orro just the battery comparability in all my jackets. My family owns over 6 different products and the ability to interchange my batteries on all my other jackets. I will have to purchase an external battery pack that is stronger. If you have a battery that can make the fans run it should be great.”
Hi Karen, thank you for your kind words about our jacket and customer service! It’s wonderful to hear that your family has enjoyed so many ororo products over the years. Our customer support team will reach out to you by email to follow up. Please keep an eye on your inbox and spam folder. If you don’t receive our message, please contact us at support@ororowear.com or call 1 (702) 751-7639(9am to 6pm EST, M-F).
