“When I purchased this item, I thought it was new item on sale,not an open box. The scarf barely heats up. I gave it time when I contacted ORORO they told me sorry I’m out of luck because it was an open box which I was not aware of.”
Hi there, I’m really sorry to hear about the confusion and the disappointing experience. I can imagine how frustrating that must feel. Our customer service team is already following up on your case and will work as quickly as possible to help verify the situation and find a proper solution for you. Thank you for your patience — we’ll make sure you’re taken care of.
Hi, Lena. Thank you for your review. Please understand that individual sensitivity to temperature varies, and some may require higher warmth levels to feel comfortable. While our scarf may be functioning correctly, personal preferences and external factors can influence the perceived warmth. If you have any other questions, please feel free to reach out to support@ororowear.com. We’d be happy to assist you.
