“I ordered my heated scarf on February 9, only to have it arrive without a battery or charging cable. When I wrote customer service on February 12, after asking me if I was sure I checked the box (I know when a box only contains a scarf), they said they would send a replacement battery and charger. I would have hoped that they would have replaced the battery with the newer extended life battery, as a show of good will for making me wait to use my scarf 10 days during the coldest days of the year, but they simply replaced the missing battery with the regular battery. Or they might have shipped the battery overnight, again, as a sign of good will. But they sent it on Feb. 13, and I received the battery on Feb. 18.”
Hi Barbara, thank you for your review. Sorry for the unhappy shopping experience. We have forwarded your feedback to our support team for further improvements. Please feel free to contact us if you need any assistance.
“This little piece worked out well. That bit of heat on my neck helped to manage the coldest of days without adding additional bulk to my already layered winter wear.”
“I have 4 of them and wear them daily! Love them and the colors! My first one from 3 years ago quit working last week but from as much use I use them I expected it! I have had many neck surgeries and that’s why I wear them most the time!”
“It’s a gift, so I don’t know their thoughts yet. Because I purchased multiple items, the system does not allow me to skip a review for this item in order to submit a review for another item.”
