Hi Chloe, I’m really sorry to hear the socks didn’t fit the way you expected. Your feedback about the sizing is truly appreciated, and we’ll make sure to share it with our product development team as we continue refining our size guide to help future customers choose more accurately. Thank you for your understanding and for giving ororo a try.
“I'm somebody who is always really cold, yet I'm outside all winter - skiing, snowboarding and snowmobiling. Heated socks have been a LIFESAVER! The batteries last me ALL day and they are easy to use, change temperature setting etc. These are my favorite find. Love Love Love them!”
“They are nice, but are very thick (which isn’t necessarily a bad thing) and they do not fit in my daughter’s ski boots. She’d have to get a larger size to accommodate them. They don’t fit in a regular winter boot either. You have to go up a size in your boots too. Great quality knit, they are true to size, and they do warm up quickly. You just have to be prepared to get bigger boots if you want these.”
Hi, Laurie. Thank you for your review. If you have any questions or need assistance, feel free to reach out to us at support@ororowear.com. We’d be happy to help.
“I am a US women's size 7 and ordered the Tahoe Unisex socks in a small as recommended by the size chart (small should fit US women's 5.5-7). They are at least two inches too long past my toes. I had my mom try them on - she's a size 8.5 US women's and they were over an inch too long for her. The website sock length measurement claims 7.9" along the bottom of the foot and these are over 9.5" without being stretched. The tag on each sock says "S" for small, so I was sent the correct product... just very, very bad sizing. These are completely unusable for me and everyone else in my family. And of course, they don't accept sock returns. Disappointed to say the least.”
Hi Ashlie, thank you for your review, and I am sorry to know the size doesn't fit you. We will forward your feedback about the size to our team. The socks are not eligible for returns or exchanges. Here is the policy for your review - https://www.ororowear.com/pages/returns-exchanges
However, our customer service representative will reach out to you to collect more information and see what we can do for you.
