Hi Gary, thank you for you review. Our customer service specialist will get in touch with you as soon as possible and assist you further. Please don't worry, we will try our best to help you resolve this situation.
Hi Laura, thank you for your review. Sorry for the unhappy shopping experience. Upon checking, the package was delivered to you already. Please feel free to contact us at support@ororowear.com if you need any assistance. We ae always here to help :)
“I’m working outside and I turned them on and I really did not feel the warmth on my feet. Paying $150 for a pair of heat socks you would think they would keep your toes toasty. It was 15° outside.”
Hi, Avi. Thank you for your review. I will forward your review to our team. Please feel free to contact us at support@ororowear.com if you need any assistance.
“I ordered socks that the website said were size Med for 9-11.5 American. When they arrived they said Me but were for size 6-8.5. They do not fit. On top of that, because of their policy that I did not see(because you have to click a drop down for it) I was unaware that the socks were an iotem that was non returnable. I submitted a request for them to take them back via a google form link on their website but have yet to hear anything back about in over the past week. This was not a purchase error, this was an error on their end with the sizing chart on the website or their shipping dept. Somehow though, I am stuck eating the $129 dollars for their mistake.
My Wife loves her vest that I bought her, but the jacket I bought was too short, so I had to send that back. When my refund for the jacket hit my account I was going to buy a second vest for myself as well as look for a different style jacket, however, having to eat $129 mistake that wasn't my fault makes me feel like contacting my Credit card company to do a chargeback for fraud.
Because thats what this actually is.”
“The socks don't fit as advertised and there is a heater to wire strip spot that rubs on the little toe in ski boots. The socks are not usable and are not returnable so I just wasted $150! I reached out to customer support and basically got a you are stuck with them response. They would answer questions to determine if there is a product issue.”
Hi, there. Thank you for your review. Please understand that the product you purchased is non-returnable and non-exchangeable. If you have any questions, please feel free to contact us at support@ororowear.com. We’d be happy to assist you.
“Very disappointed and unable to wear or return them. They are way to bi even tho Inbought a size down than recommended. The heating element is bulky and on the side of the sock.”
