“This was a christmas gift for my mom. I bought a medium thinking if she needed a bigger one I could exchange. Absolutely no where during the check out process was it explained that "Final Sale" meant no returns allowed. VERY MISLEADING! Now I am stuck with a Christmas gift for my mom that she can't wear. Absolutely will never purchase something from you again, such a shady practice and offering no returns during the Christmas season is just outrageous. Oh ya and the jacket didn't even come with a charger. Worst experience ever, so disappointed in your company. Will tell others to avoid unless you make this right.”
Hi Andrw, thank you for taking the time to share your experience.
We’re truly sorry to hear how disappointed and frustrated you feel. We understand how upsetting it can be when an item doesn’t work out as expected.
For clarity, items marked Final Sale are not eligible for returns or exchanges, and this information is noted on the product page and within our return policy prior to checkout. We understand that this may have been overlooked, and your feedback about how this information is communicated has been noted and shared internally.
Regarding the charger, our heated apparel does not include a wall charging plug by design. This is part of our effort to reduce unnecessary electronic waste. The required cable is included, and a compatible plug can be used.
We truly appreciate you sharing your concerns.Thanks for your understanding.
