“I am very disappointed as I bought the jacket and paid for expedited shipping for an upcoming trip but it got lost during shipping. I reached out to Ororo for help in getting another jacket sent to receive it before we leave for my trip but have not heard back. We’ll see if their customer service saves my holidays. If they do I'll let you know and update my review.”
Hi there, we understand how stressful this must be with your trip coming up, and we’re sorry for the inconvenience you’ve experienced. Our customer service team is currently reviewing your case and will continue assisting you. Thank you for your patience — we appreciate you taking the time to let us know.
Hi Teresa, thank you for your review. It is noticed that one of our customer service specialists is helping you with this. We will try our best to help you resolve this situation. Please feel free to let us know if you need any other assistance.
“This is my first electric jacket so acclimating to usage. Only possible initial con is it takes the battery a pretty long time to recharge and still assessing how long battery life lasts. So far most of my usage has been short-term.”
“This coat is perfect, it’s warm , the heat on the neck is the best thing ever. Fit is slightly bigger but perfect if you have a heavy sweat get under it.”
“I ordered this jacket in a size L based on reviews, It was huge on me, I didn't have any problems with an even exchange for a size M which fits perfect (5'6 150 lbs)”
“I had the original heated jacket as well as the quilted vest, and always thought that if the jacket had heat in the collar like the vest, it would be perfect, and it is!! I found that the black showed dirt faster (I work with horses all day) so I got the gray. It's a little lighter than I would like, but it shows less dirt than I expected. Hopefully it will wash well. I'm very pleased with my purchase!”
