Hi Melanie, thank you for your feedback. We’re sorry this didn’t meet your expectations. Warmth can vary depending on personal comfort preference, the heat setting, environment, and layering. We appreciate you giving it a try, and thank you for choosing ororo.
Hi Ava, thank you for your review. Our customer service specialist will get in touch with you as soon as possible and assist you further. Please don't worry, we will try our best to help you resolve this situation.
“i have the fleece heated jacket that i love. then i got this down one which i have a down jacket already so i know its warm so adding the heated element makes me super excited. tested it today and MAN its warm. i use on medium to low setting. my fleece one i usually like on high to medium. i love the neck heater element on this one. warms you up fast. love them especially since im always cold and we are having a cold front coming!!!! the one is warmer than my fleece one. i got a small and it fits more like a medium to me but i like it its big enough to move in and layer if i want”
