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“i have the fleece heated jacket that i love. then i got this down one which i have a down jacket already so i know its warm so adding the heated element makes me super excited. tested it today and MAN its warm. i use on medium to low setting. my fleece one i usually like on high to medium. i love the neck heater element on this one. warms you up fast. love them especially since im always cold and we are having a cold front coming!!!! the one is warmer than my fleece one. i got a small and it fits more like a medium to me but i like it its big enough to move in and layer if i want”