Hi there, thank you for your feedback! We appreciate you sharing your sizing note, and we hope it works out well for your friend. Thanks again for choosing ororo.
Hi there, thank you for reaching out. We’re very sorry for the frustration this delay has caused, especially with a Christmas order. The shipment is currently showing an exception status, which can sometimes be caused by a carrier mis-scan or transit issue. Our customer service team is already following up with the carrier to investigate and work toward a resolution. Thank you for your patience and understanding while this is being looked into.
“My jacket did not come with a battery charger. I received the battey and cable but no charger. I requested one to be sent to me but have not heard back from your company. Makes no sense to send battery & cable but not the charger. What gives?????”
Hi Karen. Thank you for your review. Please understand that the product you purchased does not include a charger. And after checking our records, we did not receive your previous emails. If there is anything we can help with, please feel free to reach out to support@ororowear.com. We’d be happy to assist you.
Hi, Michaeline. Thank you for your review. We understand that the size didn't meet your expectations and we will forward your feedback to our team. If you have any questions, please feel free to contact us at support@ororowear.com. We’d be happy to assist you.
“Love this jacket. It arrived quickly, it fits beautifully and has been keeping me warm. Not sure how long the battery lasts since I've only been wearing it for 2 weeks, but so far it has not needed recharging.”
