“They promise 30 days to return, but their website blocked me from completing the return form for the coat received just 10 days ago that doesn't fit. Call their phone number, and its robot dumps you to a recording - good luck with that! Called 3 times so far, no reply. Item is unworn, all labels attached, pristine condition, in orginal box... they don't care.”
Hi there, thank you for sharing your feedback. We understand how frustrating this can be, and we’re sorry for the experience. Please note that Final Sale items are not eligible for returns or exchanges, as stated on the product page. Thanks for your understanding.
“I absolutely love this jacket. It really keeps me warm and is easy to use and recharge the battery. I wish it actually came in plus sizes and was cut wider at the hip. I ordered a women’s size but it fits like a men’s jacket.”
