Hi Cassandra, thank you for sharing your experience.
We’re sorry to hear about the trouble you had with the battery. In this case, since the issue was related to the battery itself, our warranty policy applies. The battery is covered under a 1-year limited warranty, rather than returning the entire jacket. This is part of our standard return and warranty policy.
We understand this may not have been the outcome you were hoping for, and we appreciate your understanding as we work to support products through the appropriate warranty channels. Thanks for understanding.
“See above
Ok, I sent a video regarding the malfunction of my wife jacket. It’s not working properly, it continues to flash on and off. I sent an email to the company on the problem we’re having. So, consider this a second complaint. Thank you. Let’s talk about the other two jackets I purchased, they work wonderfully and would recommend them and I have to friends who have already purchased them on my recommendation.”
Hi, Robert. Thank you for your review. After checking our records, we did not receive your previous emails. Our support team will reach out to you as soon as possible to assist you further.
“The coat is perfect for really cold weather in Upstate NY. Very warm, comfortable and looks amazing. I can now walk every day regardless of the weather. Best gift I bought myself.”
