“Its a christmas present for my wife, and you sent it in a box that advertises whats inside. So thanks for ruining the christmas surprise. Its still in the box because it is a CHRISTMAS PRESENT! I have no idea if its any good or if my wife likes it, but you needy companies need reviews as soon as possible so here you go. (its not a perfect fit yet, its still in the box but the field for "how does it fit" is required and theres no option for "havent tried it on yet" or something similar)”
Hi there, we’re sorry to hear that the packaging affected your holiday surprise — we understand how disappointing that must have felt. Thank you for letting us know and for taking the time to leave a review. We’ve passed your comments along to our team as we continue improving the experience. We truly appreciate your support.
“Received this request to post a review the day after I complained about this order and was refused a return/exchange—because the product was on sale. Good news is I found a fabulous alternative from another company.”
Hi Barbara, I’m very sorry for the frustrating experience you’ve had. Our customer service team is already assisting with your case, and we’ll make sure you get the support you need. Thank you for your patience, and we appreciate you giving ororo a try.
