Hi Julie, thank you for sharing your feedback. We understand how frustrating this can be, and we’re sorry for the experience. Our customer service team is currently following up on this, and we’ll continue working to improve our customer service. Thanks for your patience.
“The vest came without the battery pack. I have been going back-and-forth for two weeks with customer service to get one sent to me. At this point, I may just return the vest without even trying it out. I have a feeling and open box vest was sent to me instead of the full price one that I paid for.”
Hi Kathleen, we’re very sorry for the frustration and disappointment this situation has caused. We understand how discouraging this experience has been and appreciate you taking the time to let us know how you feel. Your feedback is important to us, and we truly appreciate your patience. Thanks for understanding.
“Great vest. I wish I bought one sooner. However, the customer service lacks customer service with a misleading marketing strategy - "subscribe to texts and get 15% off" displayed above the product you wish to buy, then at checkout, you're informed that the code cannot be applied! I contacted customer service and they still wouldn't honor the coupon.”
“I bought this for my daughter. The sizing was perfect (true to size) and it keeps her nice and warm when she is at the barn (grooming, tacking up, or riding). Easy rechargeable battery pack works great and isn't too heavy for daily activities. Excellent purchase and worth every penny.”
