“I can no longer recommend Ororo as a company. I recently purchased 2 heated vests for gifts. Neither vest came with a charging block. When I inquired of Ororo and asked them to send me charging blocks for these vests, I was told that the company is phasing them out. While Ororo may be phasing them out in practice, they have not phased them out of any of their legal or instructional documentation. Their instrutions still tell you that you are getting a charging block. Their warranty tells you that you must use their charging block or you void your warranty.
Instead, I was told to trust so random customer service represenative that I wouldn't void the warranty by using some other charger, instead of trusting every ouch of legal and instructional documentation Ororo sent me. I was also told that if I really wanted one, I could pay for it.
This is absolutely outrageous behavior and bad faith. I no longer trust this company and would not recommend them or their products to anyone. Steer clear folks. They don't stand by their work, their documentation or anything at all.”
Hi Janine. Thank you for your review. We completely understand your concerns and will pass your insights along to our product team. We see that our customer support team is already assisting you. If there’s anything else we can assist with, please don’t hesitate to reach out.
“The Vest is good but my order showed up with no charger. I contacted customer service about that and still have not received a response after several weeks. We figured out what the required charging specifications and bought our own charger. So hopefully you don’t have problems and need any help from their customer service.”
“Very comfortable and looks classic that it goes from jeans to trousers and still looks sharp.
Wore to work and many people loved the look.
This really does work to keep the bones warm and the chill out.
Battery takes forever, probably a good 10-12 hours to recharge fully.”
“I have been wanting to order this vest for some time. The cranberry zipper on a black background was so nice looking.
Now I own it!
It is lighter than I thought, which works. Batteries add weight.
It keeps me warm and the batteries last.
Another great product!!
AnnieB
Thank you ORORO.”
“Does the job, very comfortsble. Very nice, soft neckline that heats up along witg the rest of the vest, and prevents heat from escaping but is also very soft and comfortable at the same time. absolutely no motion restriction. Wife loves it, and I love mine also.”
