“I ordered an XL… received a Medium. I tried to send a message to support - no response. I finally submitted it as return, which did get approved. However, this apparently burns my one “free exchange.” This wasn’t my mistake.
Also, I have to return the incorrect item first, wait for it to be processed, then hopefully receive the item I actually ordered. I will gladly return your Medium vest… but can’t you ship me the correct item ASAP.
Finally. ZERO acknowledgement or apology for the mistake. Just automated info to get it resolved.
I like your products, but this is very poor customer service.”
Hi Kim, thanks for taking the time to leave a review. We’re happy to know you’re enjoying the warmth and performance and we appreciate your feedback. Thanks for your patience.
“I love this vest. Its warm even without the heating element on. I love how toasty it is when the heating element is on, my mid section, my neck, in the pockets! I like it so much that I'm going to buy a second!”
“Ororo customer service has been tremendous. I ordered a vest for my mom that was too small and they quickly exchanged it at no charge to me. My mother puts this vest on (once she figured out how to charge the battery) and she feel instant relief. She is warm and in less pain because she is not tensing her muscles to try and keep warm. This vest was a god send for my perpetually cold mother as the winter months apporach in the northeast.”
Hi Chrissy, thanks so much for sharing this wonderful feedback! We’re thrilled to hear the exchange went smoothly and that your mom feels instant relief and warmth with the vest. Your trust means a lot to us—thank you for choosing ororo. Stay toasty!
“I recently bought the heated vest. I used it for the first time yesterday. The battery dies quickly. I tried to charge the battery by plugging it in and the battery will not charge. How do I replace the battery ?”
Hi there, thank you for your review. I notice that our customer service colleagues are communicating with you about this matter. Please don't worry, we will do our best to help you solve the problem.
