“We bought this for my MIL who suffers from chronic hypothermia. She wears it daily (we swap batteries midday) and it’s been a lifesaver (literally!) for her. Recently, the button on her vest stopped working and we had to replace the vest since it was (just!) outside the 3-year warranty. I would love to see an option to replace or repair the button (or whatever repair is needed) since the heating elements were still working fine. Seems like it would be an easy fix rather than buying a whole new vest.”
Hi Ruth, thank you for sharing your experience. We’re truly glad to hear the vest has been such an important help for your MIL. We’re sorry the button issue occurred, especially since the heating elements were still working well. We appreciate your suggestion about offering a repair or replacement option for the control button, and we’ll share your feedback with our team for review and future improvements. Thanks for your understanding and for choosing ororo.
