“I had an extremely frustrating and disappointing experience. I entered one address, but the order was sent to another. The company claimed my credit card was set to the wrong billing address, yet my bank confirmed the charge would never have gone through if that were true. To make matters worse, the company somehow enrolled me in a “Stop Pay” service I never authorized. Since then, I’ve been receiving verification code messages for fraudulent payment attempts. I can’t even close the account because I didn’t create it and don’t have the password. I never got the package. They wanted me to pay for this to be resolved, and the prices on the email they invoiced me is different than actual website link they sent me to pay for it. The entire situation has been a complete mess and a serious concern for security and customer protection.”
Hi there, we’re truly sorry to hear about your frustrating experience and we completely understand your concerns regarding security. Please rest assured that ororo does not enroll customers in any third-party services, nor do we create accounts or authorize charges without permission. We take customer privacy and data security very seriously, and we appreciate you bringing this to our attention.
Regarding the order delivery issue caused by the wrong address, reshipping with postage is our preferred resolution, and our customer service team has already been in contact with you to offer assistance. Please feel free to continue the conversation with our customer support team so we can work toward a solution that meets your expectations. Thank you for your patience.
