“Sadly the nozzle leaks - messy to use and you loose alot of the product dripping off the bottle.
Customer service didn't really care - I even sent photos.
Will wait to see if it works!”
Hello Simone, we did address this concern of yours. I am not sure if you receive the email 2 days ago.
If not here it is,
"Hello Simone,
I have brought this up with the warehouse.
They reassured me that it was packed tightly and securely. We did not have any incidents like this before.
We are investigating if it was caused by transit. Thank you for the feedback.
Nonetheless, we will opt to refund you for the damaged items.
Whilst this is no excuse for the level of service that you have received from us, we hope that this has not put you off from ordering with us again
Also, please use the code VIP4 to avail of the 4% discount should you decide on making another purchase."
The order was successfully refunded as well.
