Hi Penny! Thank you for your fantastic 5-star review of the Bio Belt! We’re thrilled to hear that it has helped with your back pain without the need for gel pads. Your feedback is invaluable to us! If you have any questions or need assistance, feel free to reach out.
Hi Shirley, thank you for taking the time to write a review.
Both of the straps should have the soft side of the velcro in multiple areas along the length of the straps and at the end of the straps there should be the coarse side of the velcro which can be fixed at different lengths.
Our customer service department will try again to contact you in the coming days to assist you with this.
