“I bought one years ago for myself from yourselves whilst at an event at the NEC and have used it various times.
My son has also used it and I was stuck as to what to buy him for his birthday next month as he has shoulder issues and I thought I’d give him his own pain pod.
I searched online for it and found you were in Australia now I didn’t remember that but I was adamant that I wanted the same as mine so I bought another one.”
Hi Barbara! Thank you so much for your wonderful 5-star review! We're thrilled to hear that you've found your PainPod valuable and that you're passing along the benefits to your son. It's fantastic that you chose us again for his gift—thank you for your loyalty!
Hi Geraldine! Thank you for your wonderful 5-star review! We’re delighted to hear that the fast delivery helped you easily update your TENS machine without breaking the bank. Your feedback is greatly appreciated!
Hi Barbara! Thank you for your fantastic 5-star review! We're thrilled to hear that your replacement pads and conductor gel arrived promptly and in great condition. Your satisfaction means the world to us!
Hi Lea! Thank you for your amazing 5-star review! We're so glad to hear that you love your PainPod and that you experienced prompt service. Your support truly brightens our day!
Hi Kay! Thank you so much for your wonderful 5-star review! We're delighted to hear that you're sharing the benefits of your Pain Pod3 with others. Your support truly makes a difference!
Hi Michael! Thank you for your fantastic 5-star review! We're thrilled to hear that you find our products and service to be top-notch. Your support means so much to us!
Hi Shakintala! Thank you for your lovely 4-star review! We're thrilled to hear that the PainPod has been helpful for you and that you'd recommend it over surgery. Your feedback is greatly appreciated!
Hi Peter! Thank you for your incredible 5-star review! We're so pleased to hear that we could answer your questions promptly and that your order arrived lightning fast. Your satisfaction means the world to us!
“Painpod premium pads certainly ease my ankle pain due to severe osteoarthritis, very satisfied , have had my painpod for 10 years , couldnt be without it.”
Hi Helen! Thank you for your wonderful 5-star review! We're delighted to hear that the PainPod premium pads have been a valuable tool in managing your ankle pain for the past decade. Your satisfaction is our top priority, and we're grateful for your continued support!
Hi John! Thank you for your fantastic 5-star review! We're thrilled to hear that your experience with PainAustralia and your interaction with us made such a positive impact. We truly appreciate your support and look forward to serving you again in the future!
“This is my second d purchase - needless to say I love the product. My first purchase based lasted over 10 years before it gave up the ghost. I’m hoping this one will do the same.”
Hi Donna! We’re so grateful for your amazing 5-star review! It’s fantastic to hear that you loved your first PainPod so much that you’re back for a second one. We're hoping this next one lasts just as long for you!
“I can't fault the service from this company - just first class. The items I purchased (which were delivered promptly) work perfectly. Would definitely recommend.”
Hi Denise! Thank you so much for your exceptional 5-star review! We're thrilled to hear that our service met your expectations and that your items arrived promptly and are working perfectly. Your recommendation means the world to us!
“I suffer from Peripheral Neuropathy at night. I have tried the Pain pod for this and have found that it doesn't relieve the pain much. might have to try the larger Pain pod fpor this issue”
Hi there,
Thank you for taking the time to share your experience with the PainPod. We're sorry to hear that it hasn't provided the relief you were hoping for regarding your Peripheral Neuropathy. We understand how challenging managing pain can be. If you do decide to try the larger PainPod, we would love to offer you a discount on upgrading to a bigger PainPod. If you have any questions or need assistance, please don’t hesitate to reach out.
“Love my PainPod! It's one of the original devices and still going strong! The cables still work, but the plastic coating was degrading & becoming icky to handle. Called to check that the cables listed in their online shop were compatible with my device (it's that old!). My call was answered immediately by a real person who could answer my query - super polite & friendly too. Purchased online & my package was received promptly. Thank you!”
Hi Heidi! Thank you so much for your outstanding 5-star review! We're delighted to hear that your PainPod is still going strong after all these years! It’s great to know that our customer service was able to assist you with your query. If you ever need anything else or have more questions, just give us a shout!
Hi John! Thank you for your fantastic 5-star review! We're thrilled to hear that your order was processed and mailed quickly. Your satisfaction is important to us!
Hi Kate! Thank you for your amazing 5-star review! We're thrilled to hear that the back pad has been providing you relief from your back pain throughout the day. If you have any questions or need support, please don't hesitate to reach out.
“I haven’t had much luck with my pain pod. The neck pads would not stay on with the first use, which then I had to spend more money on a neck wrap which I don’t like because I feel like I am being strangled when in use it. Then after one week of using my device, the off and on switch would not engaged, it just floated around backwards and forwards. So that’s been two weeks with not much success. I must say the customer service team have been excellent with all my issues and I received my replacement machine yesterday so hopefully nothing else goes wrong.”
Hi Suzanne,
Thank you for taking the time to share your experience with us. We're sorry to hear that you've encountered issues with the neck pads and the switch on your device. We understand how frustrating that can be. It's great to know that our customer service team was able to assist you effectively, and we hope that your replacement machine works perfectly for you moving forward. If you have any further questions or need additional support, please don't hesitate to reach out to us.
“Unfortunately I cannot give a fair assessment on the Bio Socks as my size 10.5 4E UK do not fit into these socks.
Morton's Neuroma causes my feet to swell and I cannot get them on my feet.
The Pain Pads work well to ease pain.”
Hi there,
Thank you for sharing your experience with the Bio Socks. We're sorry to hear they didn't fit and that you faced difficulties with swelling from Morton's Neuroma. It's great to know that the Pain Pads are helping with your pain relief! If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. The Body Systems Socks are a larger-sized sock, which may be helpful.
Warm regards,
Team PainPod Pty Ltd
