Hi John! Thank you for your fantastic 5-star review! We're thrilled to hear that your experience with PainAustralia and your interaction with us made such a positive impact. We truly appreciate your support and look forward to serving you again in the future!
“This is my second d purchase - needless to say I love the product. My first purchase based lasted over 10 years before it gave up the ghost. I’m hoping this one will do the same.”
Hi Donna! We’re so grateful for your amazing 5-star review! It’s fantastic to hear that you loved your first PainPod so much that you’re back for a second one. We're hoping this next one lasts just as long for you!
“I can't fault the service from this company - just first class. The items I purchased (which were delivered promptly) work perfectly. Would definitely recommend.”
Hi Denise! Thank you so much for your exceptional 5-star review! We're thrilled to hear that our service met your expectations and that your items arrived promptly and are working perfectly. Your recommendation means the world to us!
“I suffer from Peripheral Neuropathy at night. I have tried the Pain pod for this and have found that it doesn't relieve the pain much. might have to try the larger Pain pod fpor this issue”
Hi there,
Thank you for taking the time to share your experience with the PainPod. We're sorry to hear that it hasn't provided the relief you were hoping for regarding your Peripheral Neuropathy. We understand how challenging managing pain can be. If you do decide to try the larger PainPod, we would love to offer you a discount on upgrading to a bigger PainPod. If you have any questions or need assistance, please don’t hesitate to reach out.
“Love my PainPod! It's one of the original devices and still going strong! The cables still work, but the plastic coating was degrading & becoming icky to handle. Called to check that the cables listed in their online shop were compatible with my device (it's that old!). My call was answered immediately by a real person who could answer my query - super polite & friendly too. Purchased online & my package was received promptly. Thank you!”
Hi Heidi! Thank you so much for your outstanding 5-star review! We're delighted to hear that your PainPod is still going strong after all these years! It’s great to know that our customer service was able to assist you with your query. If you ever need anything else or have more questions, just give us a shout!
Hi John! Thank you for your fantastic 5-star review! We're thrilled to hear that your order was processed and mailed quickly. Your satisfaction is important to us!
Hi Kate! Thank you for your amazing 5-star review! We're thrilled to hear that the back pad has been providing you relief from your back pain throughout the day. If you have any questions or need support, please don't hesitate to reach out.
“I haven’t had much luck with my pain pod. The neck pads would not stay on with the first use, which then I had to spend more money on a neck wrap which I don’t like because I feel like I am being strangled when in use it. Then after one week of using my device, the off and on switch would not engaged, it just floated around backwards and forwards. So that’s been two weeks with not much success. I must say the customer service team have been excellent with all my issues and I received my replacement machine yesterday so hopefully nothing else goes wrong.”
Hi Suzanne,
Thank you for taking the time to share your experience with us. We're sorry to hear that you've encountered issues with the neck pads and the switch on your device. We understand how frustrating that can be. It's great to know that our customer service team was able to assist you effectively, and we hope that your replacement machine works perfectly for you moving forward. If you have any further questions or need additional support, please don't hesitate to reach out to us.
“Unfortunately I cannot give a fair assessment on the Bio Socks as my size 10.5 4E UK do not fit into these socks.
Morton's Neuroma causes my feet to swell and I cannot get them on my feet.
The Pain Pads work well to ease pain.”
Hi there,
Thank you for sharing your experience with the Bio Socks. We're sorry to hear they didn't fit and that you faced difficulties with swelling from Morton's Neuroma. It's great to know that the Pain Pads are helping with your pain relief! If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. The Body Systems Socks are a larger-sized sock, which may be helpful.
Warm regards,
Team PainPod Pty Ltd
Hi Rick! Thank you for your great 4-star review! We're delighted to hear that you think our unit is fantastic. Your feedback is invaluable to us, and we're always striving to improve. If you have any suggestions or need assistance, we're here to help!
Hi Penny! Thank you for your fantastic 5-star review! We're thrilled to hear that you love our product. Your satisfaction means the world to us, and we’re here to provide great products and support whenever you need it.
Warm regards,
Team PainPod Pty Ltd
Hi Kerry-Ann! Thank you for your wonderful 5-star review! We're so happy to hear that you found our product easy to use and effective for your legs. Quick service and satisfied customers like you are what we strive for every day! If you have any further questions or need assistance, feel free to reach out.
Warm regards,
Team PainPod
Hi William! Thank you for your amazing 5-star review! We're so glad to hear that you think we're the best! Your support truly motivates us to keep delivering great products and service. If you ever need anything or have any questions, don’t hesitate to reach out. We're always here for you! 😊
Hi Danny! Thank you so much for your fantastic 5-star review! We're delighted to hear that you had a great experience with our service and products. Your satisfaction is our top priority! If you need anything at all, don't hesitate to reach out. We're always here to help! 😊
Hi Samantha! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you've loved your PainPod for years. Your loyalty means everything to us! If you need more pads or have any questions, just let us know. We're always here to help! 😊
Hi Lenora,
We appreciate your feedback and are sorry to hear you're not impressed with your experience. If you have any specific concerns or if there's anything we can do to help improve your situation, please feel free to reach out. We're here to assist you!
Hi Kaaren,
Thank you for your feedback. We're thrilled to hear that you love our products and find them effective! However, we understand the frustration of not receiving your order yet, but sometimes it can take longer than expected to send products overseas. I have just checked the tracking and it has arrived. We appreciate your support!
Hi Brendon! Thank you so much for your awesome 5-star review! We’re thrilled to hear that you’re already a fan of PainPod! Your support means the world to us. If you ever have any questions or need assistance, feel free to reach out. We’re always here for you! 😊
“This is my second pain pod with my first still going strong after 9 years! So I can definitely attest to the quality of the Painpod 3. Josh and the Pain pod team have been so great to deal with. They have responded quickly to my queries and provided excellent customer service. Delivery was very quick and I have been very happy with my pain pod 3 and it has been very effective in managing my pain without drugs.”
Hi Vivira! Thank you so much for your amazing 5-star review! We're thrilled to hear that you’ve had such a positive experience with both your PainPod 3 and our team. It's wonderful to know that we're able to support you in managing your pain effectively. Your loyalty over the years truly means a lot to us! If you ever have any more questions or need assistance, feel free to reach out anytime. We're here for you! 😊
