Hi Brenda,
Thanks for sharing your feedback. Sorry to hear it’s not helping and that some modes aren’t to your liking. If you can tell us which modes you’re having trouble with or what you’d hoped it would help with, we can suggest adjustments or alternatives.
Thank you for the review, Simon. We’re glad you love the device, and we’re sorry about the connection issue with the belt. If you’d like, we can help troubleshoot or explore other belt options to improve the connection, our customer service will reach out to you shortly.
“I use the pads daily for arrange of things from thighs, arms and shoulder. I get relief from shoulder pain and find it easy applying while watching TV or reading.
I became aware of the reason for tracking payment to save time. 3 days or up to 10 without tracking.”
Thank you, Kay, for the wonderful review. We’re thrilled to hear you’re getting relief and find it easy to apply while watching TV or reading. We appreciate you taking the time to share your feedback.
Hi Naomi! Thank you for sharing your lovely 4-star review! We’re so glad to hear that the PainPod has provided relief for your back pain. Your satisfaction is our priority, and we appreciate your feedback!
Hi Shakintala! Thank you for your lovely 4-star review! We're thrilled to hear that the PainPod has been helpful for you and that you'd recommend it over surgery. Your feedback is greatly appreciated!
Hi Rick! Thank you for your great 4-star review! We're delighted to hear that you think our unit is fantastic. Your feedback is invaluable to us, and we're always striving to improve. If you have any suggestions or need assistance, we're here to help!
“In our experience and little niggles the painpod is works a treat the only slight issue is the small pads lose their stick fairly easily, but I have since bought some conductor gel, we'll see how that goes 😊”
Hi Deborah! Thank you for your thoughtful 4-star review! We're so pleased to hear that the PainPod is working well for you. We appreciate your feedback about the small pads losing their stick; it's great that you’ve found a solution with conductor gel. If you have any further questions or need support, don’t hesitate to reach out. We're here to help! 😊
“Great product. Best Tens machine by far.
Main issue is the power cords become faulty very quickly (within 4-6 weeks approx)
Also the Pads don’t last as long as I would like.”
Hi Alan, thank you for your valuable 4-star review! We're thrilled to hear you think our TENS machine is the best on the market. We appreciate your feedback regarding the power cords and pad durability, and we’ll make sure to pass that along to our team for improvement, they will be in touch with you to discuss how we can help better. Your satisfaction is important to us, so if you have any other concerns or need assistance, please reach out. Thanks for your support!
“Great for easing muscular pain and discomfort. Instructions are a little vague but you get the hang of what you need to do for your particular situation quick enough. Not much relief for my arthritis unfortunately but I would still recommend this product.”
Hi Paul, thank you for your thoughtful 4-star review! We're glad to hear that our product is helping with muscular pain and discomfort. We appreciate the feedback regarding the instructions, and we'll work on making them clearer. While we're sorry to hear it hasn't provided relief for your arthritis, we still appreciate your recommendation! If you have any questions or need further support, please don't hesitate to reach out. Thanks again!
“I have used a TEN's machine for 6 years for chronic pain. The PainPod is my second machine. It works as well as my previous machine and does what it is advertised to do. I was disappointed that it didn't include the waist bag and cover considering how much it cost. Once it arrived and I had set it up I had no where to attach the machine while I was mobile. It would have been useful to have a clip on a cover to be able to attach to a belt / waistband. A small zip up bag would been a useful addition for storing the machine when not in use.”
Hi Anon, thank you for your postive review and suggestions. Ideally we would love for all of what you have said to be standard but we find it is better to be able to customise to the individual so that they can get exactly what they need rather than putting extra in that may not be needed by everyone.
Hi Thomas,
Thank you for taking the time to write a positive review about the PainPod.
We are so happy that you are able to get great relief using the PainPod, I find it is a great way to start the day.
“Shipping was fast and purchase was hassle free. I have been using the machine daily and the battery lasts a long time. Currently struggling with a herniated disc and the nerve pain has been unreal, I can't say that the pain has disappeared as it is always present but the painpod has helped in directing my focus and making the day somewhat bearable.”
“Received the starter kit and foot pads on 10 Jan 24. Previously when walking I suffered from pain in my foot in the ankle area which cut short my walks. Since using the pain pod twice daily, I am now capable of completing my walk. Also bought the Silicone cover to reduce the issue of breakage of the control.
I have been to podiatrists, physios and doctors, and pain killers did not help. An ankle brace was suggested, costing $400, this did not assist in anyway except to cut up my joggers.
At this point I would recommend the PainPod.”
