“Thank you for the chance to let you know about Pain Pod AU
As a long time user if Pain Pod I was glad I could order some new pads from your website .
What I don’t like is since I have used Pain Pod AU I am getting swamped with adds from you while I am using the internet . This is not the way you should treat your loyal customers.
Regards Ken Grinter”
Hi Ken,
Thank you for taking the time to leave us a review and we appreciate your kind words.
In regards to our ads, I do not believe we have much control over who they are show to, as it is the platforms themselves (Meta and Google) who place the ads in front of people who they believe the ads will be most relevant to. We will check with our agency if there is a way to stop you seeing them, however if they are not our ads being shown, it will likely just be a similar but different companies ad you will see.
We will let you know when we hear back from them if there is any kind of action you can take to reduce this.
Kind regards
The PainPod Team
Hi Kim, thank you for your review.
There are factors which determine how long the pads should last for.
Skin type plays a huge part in how long the pads last, if you have mediterranean skin the pads won't last very long due to the excess oils present on the skin and the other major factor is caring for the pads will help to make them last longer.
We have a product called Conductor Gel which you would apply to the pads to give them a bit more life as we do understand that the pads won't stay sticky forever.
In addition to the Conductor Gel we have created a whole range of wearable accessories which eliminate the use of the pads as the pads are the consumable part of the equation.
If you would like any further information about any of our products please don't hesitate to get in touch on 1300 911 442.
“I am still exploring the functions and benefits to best use the maximum potential for the discomfort of my bursa thigh hip pain. Great that the replacement battery is now actioned and appreciate the supply and fit service provided Thank You Guys”
“Plastic not as sturdy as I was expecting, and pads have started losing their stick after 3 instruction-lead uses.
A sample of the conductor gel would have been an excellent addition as I am now curious about it, but reluctant to put in a new order.”
Hi Ana,
Thank you for your review and we're happy to hear the Lite has been good so far. There can be a number of reasons for the different reactions but feel free to give us a call to discuss or let us know a good time to call you.
Hi Anon, thank you for your positive review. If you would like further information please don't hesitate to contact us on 1300 911 442 or send an email to: info@painpodau.com
“I am disappointed that I have had my p pod for some 12 years and never knew that it was also an ems machine as well until recently, and what the ems modes are.
I never see pp praise or promote this side of the machine which is a pity.
PainPod doesnot mention thisthat I can see in their literature. Is it quite possible therefore, that I have been using the wrong modes fir the wrong treatment.!!!!”
Hi John, thank you for your review. We do have quite a bit about EMS on our website, so I guess it's never too late learn more about your PainPod. We do recommend to cycle through all of the modes just so you can keep the sensations feeling new and fresh.
“We purchased the socks and conductor. We applied the conductor to the foot and leg area and fitted the sock and a pad. After a few minutes some sensations were felt and after a few seconds stopped. We removed the sock and applied more conductor and refitted the sock. A Sensation was felt for a little longer this time then ceased and no more sensations were felt. Please advise how we can get this product working as needed.”
Hi Raymond,
Thank you for your review. We will give you a call to troubleshoot with you to make sure the products are working as they should, but I would suggest you may need to use more of the spray underneath the sock. As the weather is much dryer at this time of the year it may just been that there need to be more conductive fluid used to be able to feel the sensations clearly.
“Was a bit disappointed I was not advised of the EOFY sale when purchasing my Pain Pod 2 and when I mentioned this on Facebook I was advised I had been given a discount ( which says if I sign up which I did I would get 10% discount which I did) but looking at your email sales I could have bought it for $50 cheaper - I was also advised i received a free bottle of perfect conductor - if you add up what I paid and what your EOFY sales are I would have got it cheaper - all good as I love the product it just a bit disappointing that I was advised what I think was the wrong information - if I was advised at time of sale I probably would have bought the more expensive device.”
Hi Gary, Thank you for your reviews. I am really so sorry I didn't mention we had an EOFY sale that was coming up. I was so flat out when you arrived that it just slipped my mind. We will endeavour to have more signage up in our office the week leading up to it next year so I can't forget about it.
I hope that the PainPod is making a difference for you.
“The pain pod is easy to use and very functional. It is a bit fragile however and I needed to get the screen replaced after only 3 uses. A more resilient design should therefore take into consideration.”
