Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.
“the photo and text on the cover came out way darker than it looked on the website, so the cover photo is not easily visible. also, i met the minimum page requirements but there are still blank pages i have to flip through at the beginning and end that were not shown in the outline.”
Thank you for your review - so sorry to hear about the disappointment here! Sadly, we are unable to remove pages if the minimum page quantity isn't met and this should be reflected in the editor, but I'll certainly pass your feedback on. Regarding the issue with the cover, please do pop over a photo to support@papier.com and we'll be happy to resolve this for you!
Papier CS Team
Hi Euan, thanks for sharing your feedback with us. We're so sorry for the delay to your order. I can confirm that your express shipping fees paid on the order have been fully refunded. As soon as the order dispatches, you will receive an email with tracking to keep up with the delivery progress. As our team has extended, if at any time you would like to cancel the order prior to dispatch rather than continue to wait, we can absolutely help with this! Pease pop us a message a support@papier.com if you'd like for us to cancel and refund the order issued.
Best wishes and our apologies again,
Papier CS Team
