Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.
“I received a faulty product. I ordered the spiral bound academic planner. What I received was shocking. All the pages had been cut unevenly meaning the white of the pages stood beyond the cover. The cover was on an angle relative to the paper. And all of the pages inside were aligned unevenly within the spiral meaning some stood further out and some further in. It’s so messy and makes it tricky to close and keep neat as some pages are getting bent where they stick out. I was offered 20% off to keep this product. Which I think is terrible as I this is the kind of poor quality I would expect of a pound shop notebook. For £22 I was expecting a premium product. Shocking quality for a very high price. Wouldn’t buy again. Disappointing to have to keep this product in order to avoid waste. They didn't make we aware of any attempt to investigate the batch number to see if others had been affect. Maybe they didn’t care.”
Hi Hazel, thanks again for sharing your feedback with us.
I'm so sorry to hear that you're disappointed with your item received. I will certainly pass this feedback onto our team to consider in the future. As a note, these items are made-to-order, so I can confirm that the issue with your order has been addressed with our print team. I can confirm that my colleague Sian offered a free of charge replacement order or a partial refund, and the partial refund offer was accepted and processed. If you have further questions we can help with, please do get back in touch at support@papier.com.
Best wishes,
Papier CS Team
