“Didn’t work on arrival so I emailed the company and heard nothing back. I called a few days later and advised it would be looked into and someone would get back to me. They didn’t. Called a few days later again to be told the same thing. Still waiting for someone to call or email me back, it’s been about three weeks now…
TERRIBLE customer service. Would never buy anything from them again.”
Thank you so much for taking the time to share your experience with us, Mandi. I'm sorry that your email and calls have not been responded to in a timely manner. I've relayed your comments to the customer service team. - the Patient Handling team
“Dear ANDY CUDDIHY - Managing DIRECTOR - [Patient Handling]
can you personally sort out the refund I have requested on several occasions that I have made both by phone and email via your customer relations representative Andrew BURKE for the ROHO cushion -and he said- the refund credit has been approved by his manager, but as yet, has NOT been processed by your accounts dept to be credited back into my bank account? I am getting conflicting responses.
Would it be better - I advise NDIS ?
thank you teresa”
